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Understanding Organizational Maturity Levels
The extent to which a business enterprise is able to exploit IT capabilities to achieve its business objectives is determined by the maturity of its IT organization. ITILv3 provides a set of good...
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Factors Impacting Service Management Implementation – Part II
We will continue our discussion from my previous blog about the factors that will most likely impact your Business Service Management or BSM implementation. Note that scoping and identifying what parts...
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